Join us at IAAPA Expo in Shanghai, China. Booth 2526. 1-3 July.HOW TO BUILD A SUCCESSFUL VOC STRATEGY
Read how to build a successful Voice of Customer strategy to increase customer satisfaction, improve operational efficiency, and increase your revenue.
VOICE OF CUSTOMER BLOG
WHAT IS VOICE OF CUSTOMER (VOC)?
Find out what Voice of the Customer is, why it’s important to have a VoC strategy, and what benefits it can bring to your ...
MAKE THE MOST OF POSITIVE FEEDBACK
A 5% increase in customer retention can boost revenue by 25%. Don’t ignore people who leave you positive feedback as they can still have ...
WESTMINSTER ABBEY PARTNERS WITH AVIUS
We’re excited to announce that Westminster Abbey have appointed us to capture and measure visitor satisfaction…
WHY NEUTRAL FEEDBACK IS CRUCIAL TO CX
Customers who choose the neutral option are the easiest to sway to satisfied customer, or a competitor. Listen and act on…
