Voice of Customer Blog

OPTIMUS UPDATES – MAY 2021

7th May 2021

We've made improvements to our Optimus system and added new exciting features, including Category Assist. Find out more...

375 trees planted with One Tree Planted for Earth Day 2021

AVIUS PARTNERS WITH ONE TREE PLANTED

22nd April 2021

By Dom Harding

We've partnered with One Tree Planted to plant two trees for every new survey kiosks sold and one tree for every renewed kiosk...

Example of an open-ended survey question on a kiosk head

WHEN AND WHY TO USE OPEN-ENDED QUESTIONS

21st April 2021

By Dom Harding

Nearly a third of customers leave comments in satisfaction surveys. Find out when to ask open-ended questions to encourage valuable insights...

Illustration of a man wearing a mask paying for his shopping at the cash register

HOW CAN SUPERMARKETS REMOVE CUSTOMER PAIN-POINTS WITH FEEDBACK

4th February 2021

By Dom Harding

If you provide poor shopping experiences and continue to ignore customer pain-points, you could be at risk of losing millions in revenue every year...

Avius Goes Green sign with forest in the background

AVIUS BECOMES A CLIMATE POSITIVE WORKFORCE

18th January 2021

By Dom Harding

We've partnered with Ecologi as part of our ongoing commitment to become carbon neutral. Explore our growing forest...

VOICE OF CUSTOMER BLOG